1 – SHIPPING TIME: The shipping time for customized products varies according to the production time of the order placed, and may vary by up to 15 business days. As soon as we ship the product, we will notify you and send you the tracking number for monitoring. Please note that the shipping time does not include the delivery time, which is added to the shipping time. Please contact us to find out about the production time before making any purchase in the store.

2 – SHIPPING DAYS: We usually ship products only at the beginning of the week: (Monday or Tuesday).

3 – EXCHANGE AND/OR CANCELLATION: After purchasing customized products, the cancellation and/or exchange period is a maximum of 24 hours. Due to their very nature, customized products cannot be resold or reused and, for this reason, they cannot be exchanged or returned, unless they have a manufacturing defect or an error on our part in the customization. All customized products are individually made with great care by us. We also do not exchange or cancel products due to errors in customization due to incorrect scanning by the customer.

4 – MANUFACTURING: All of our products available in the store are produced manually!

DELAYS – BY THE COMPANY OR THE POST OFFICE

Since this is a production process, a pre-established deadline is required for shipping the merchandise. If the product is delivered/posted late by the company, the customer may choose not to receive the merchandise and receive a refund of the amount paid. In this case:

– Refuse delivery upon receipt; in this case, the merchandise will be returned to the sender’s address.

– Inform the company that the product has been received, but that you will choose to return it.

The refund for the order is made in full, with the same payment method used in the order, whether by transfer or credit card. The refund of the amounts will only be processed after receipt and analysis of the conditions of the products. The product may not show signs of use.

We are not responsible for delays on the part of the shipping company used.